Slotozen Privacy Policy

At Slotozen, we respect your privacy and are committed to protecting your personal data while you enjoy our gaming platform. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit slotozen.com, register an account, or use our services. By accessing Slotozen casino, you confirm that you have read and understood this policy and consent to the practices described below.

Information We Collect

We collect the following types of information when you use our services at Slotozen:

• We gather registration data such as your name, date of birth, email address, phone number, and residential address
• We collect identity verification documents required for KYC and AML compliance
• We track your gaming activity, including deposits, withdrawals, bets, and bonus usage, to improve our services
• We record technical data such as your IP address, device type, browser, and operating system
• We store payment information related to deposit methods like MasterCard, Visa, MiFinity, Neosurf, and CoinsPaid
• We may collect communication records when you contact our support team via email or LiveChat

How We Use Your Information

Our Slotozen platform uses the collected data for several legitimate purposes. We use your information to verify your identity, process deposits and withdrawals, prevent fraud, and comply with our Curaçao license obligations. We at Slotozen Casino also use your data to personalize your gaming experience, deliver relevant promotions such as our welcome bonus, Endless FS Thursday, or Weekend Reload offers, and communicate important account updates. Our team may also analyze gameplay patterns to detect suspicious activity and ensure responsible gambling practices.

Marketing Communications

With your consent, we may send you newsletters, bonus codes, and promotional offers related to our tournaments and VIP Program. You can withdraw this consent at any time by using the unsubscribe link in our emails or by contacting our support team directly.

Legal Basis for Processing

We process your personal data based on several legal grounds. Our Slotozen casino processes information to perform our contractual obligations when you register and play on our site. We also rely on legitimate interests to prevent fraud and improve our services, and we process certain data to comply with legal and regulatory requirements imposed by our licensing authority.

Data Sharing and Third Parties

We may share your information with trusted third parties who help us operate Slotozen casino effectively. These include:

• Payment processors handling deposits and withdrawals, including Bank Transfer and CoinsPaid providers
• Game providers such as Pragmatic Play, Evolution, and Hacksaw who need certain data to deliver gameplay
• Identity verification services that help us confirm your age and identity
• Regulatory authorities when required by law or our licensing conditions
• IT and security providers who help us protect our systems and your data

We never sell your personal information to third parties for their independent marketing purposes. Our Slotozen team only shares data as necessary to run our platform and meet legal obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience at Slotozen. These tools help us remember your preferences, keep you logged in, analyze site traffic, and deliver relevant content. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect site functionality. For more details, please refer to our separate Cookie Policy.

Data Security

Our Slotozen Casino platform employs industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use encryption technology for sensitive transactions and restrict access to your data to authorized personnel only. Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including meeting legal, accounting, or reporting requirements. Account information is typically retained for the duration of your relationship with us and for a reasonable period afterward, in line with our regulatory obligations under our Curaçao license.

Your Rights

As a user of Slotozen, you have several rights regarding your personal data. These rights include:

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You may request a copy of your data in a portable format
• You can withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team at support@slotozen.com, and we will respond within a reasonable timeframe.

International Data Transfers

Since we serve players across Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, and Italy, your data may be transferred and processed in countries outside your residence. We take appropriate measures to ensure that any such transfers comply with applicable data protection standards.

Age Restrictions

Our services at Slotozen are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

Responsible Gaming and Data Use

We at Slotozen use certain data to support responsible gambling initiatives, including monitoring deposit patterns and offering self-exclusion tools when necessary. This information helps us identify potential signs of problem gambling and provide appropriate support resources.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of Slotozen casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to our support team via email at support@slotozen.com or through our 24/7 LiveChat service. We are available in English, German, Portuguese, and Spanish to assist you with any privacy-related concerns.